LYDC - 9. COMPLAINTS AND COMMENTS PROCEDURES

In the event that a child, young person, vulnerable adult, primary carer or member of staff has a complaint or comment LYDC advises that he/she:

Speaks in person to the Designated Liaison Person: Katy Hewison

Or alternatively by email or phone to:

Katy Hewison

Phone: 085 138 9906

If, for whatever reason, you cannot speak to Katy, please contact Deputy Designated Liaison Person:

Lucy Dawson

Phone: 0831411787

All complaints or comments made to the company:

· Will be recorded and logged.

· Responded to within 2 weeks.

· Dealt with according to the appropriate guidelines and procedures as stated in the Child Protection Policy Document.

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